Who we are
PRAX Precision is a trade name of The Praxeology Company LLC, a Texas limited liability company operating a motorcycle service and frame repair facility at 2210 CR 342, McKinney, TX 75070. In this policy, “we,” “us,” and “our” mean The Praxeology Company LLC doing business as PRAX Precision.
This policy explains what personal information we collect through praxprecision.com, our online booking and store, and our PRAX Tech Direct consultations, how we use it, and the choices you have. Questions about this policy can be sent to info@praxprecision.com.
Information you give us
We collect the information you choose to provide, including:
Contact details — name, phone number, email address, and mailing or shipping address.
Motorcycle information — year, make, model, VIN, mileage, service history, and photographs or video you send us of your motorcycle.
Service and repair records — what you asked us to do, our findings, measurement reports, estimates, authorizations, invoices, and notes from conversations about the work.
Order information — items purchased, sizes, shipping address, and order history for merchandise and parts.
Consultation information — what you tell us during a PRAX Tech Direct video call, and anything you show us during that call.
Insurance claim information — carrier, claim number, adjuster contact, and policy details, when you ask us to work with your insurer.
Messages — anything you send through our contact form, part-request form, email, text, or social media.
Information collected automatically
When you visit the site, certain information is collected automatically by us and by the services we use: IP address, browser and device type, operating system, referring page, the pages you view, and the dates and times of your visits. This is collected through cookies, pixels, and similar technologies.
Cookies, analytics, and advertising
We use cookies and similar technologies to keep the site working, understand how it is used, and measure our advertising. Specifically:
Essential cookies set by our website platform, which are required for the site, your cart, and checkout to function.
Google Analytics, which helps us understand traffic and how visitors move through the site. Google’s practices are described in its own privacy policy, and you can opt out using the Google Analytics Opt-out Browser Add-on.
Meta (Facebook and Instagram) advertising pixels, which let us measure the results of our advertising and show ads to people who have visited the site. You can manage ad personalization in your Facebook and Instagram account settings.
Most browsers let you refuse or delete cookies. Blocking essential cookies may prevent parts of the site from working. Our site does not currently respond to “Do Not Track” browser signals.
How we use your information
We use the information described above to:
Schedule appointments, perform inspections, and complete the service and repair work you authorize.
Confirm parts fitment, place parts orders, and fulfill merchandise orders.
Prepare estimates, measurement reports, invoices, and repair documentation.
Conduct and schedule PRAX Tech Direct consultations.
Communicate with you about your motorcycle, your order, or your appointment.
Work with your insurance carrier or adjuster when you have asked us to support a claim.
Process payments and maintain business, tax, and warranty records.
Operate, secure, and improve our website and our advertising.
Send marketing messages when you have asked to receive them.
Comply with the law and enforce our agreements.
How we share your information
We share personal information only as described here:
Service providers who operate parts of our business on our behalf — our website and e-commerce platform, our shop management and booking system, payment processors, the video platform used for PRAX Tech Direct, email and messaging providers, shipping carriers, and our analytics and advertising providers. These providers may use your information only to perform services for us.
Parts suppliers and distributors, when placing an order requires us to share the information needed to identify and ship the correct part.
Your insurance carrier or adjuster, when you ask us to support a claim or authorize us to communicate with them.
Professional advisors such as our attorney, accountant, and insurer, where reasonably necessary.
Legal and safety — when required by law, subpoena, or court order, or where we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.
A successor, in connection with a merger, acquisition, financing, or sale of all or part of our business.
We do not sell your personal information, and we do not sell or process sensitive personal data or biometric data. We do share limited information with advertising partners for targeted advertising as described above; you may opt out of that sharing at any time using the contact information below.
Payment information
Payments made through the site are processed by a third-party payment processor. We do not receive or store full payment card numbers. Card data is handled by the processor under its own privacy and security practices.
Text Messaging (SMS)
If you opt in to receive text messages from PRAX Precision, we collect your mobile phone number and your consent to use it for appointment, repair, estimate, pickup, and part request updates.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at info@praxprecision.com or 361.203.7729.
Video consultations
PRAX Tech Direct consultations take place over a third-party video platform. We do not record consultations unless you are told in advance and agree. Notes taken during a consultation are kept with your customer record.
How long we keep information
We keep service and repair records, measurement reports, estimates, authorizations, and invoices for as long as needed to support warranty, insurance, tax, and legal requirements, and generally for at least the period required by Texas law and our record-retention practices. Marketing contact information is kept until you unsubscribe. Website analytics data is retained according to the settings of the analytics provider.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information in our care, including access controls on our shop systems and reputable vendors for payments and hosting. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
Marketing email — use the unsubscribe link in any marketing message, or contact us.
Marketing texts — reply STOP or contact us at info@praxprecision.com.
Targeted advertising — contact us to opt out of the sharing of your information for targeted advertising, and use your browser and social media ad settings.
Access and correction — contact us to review or correct the information we hold about you and your motorcycle.
Texas residents
Texas residents have rights under the Texas Data Privacy and Security Act, including the right to confirm whether we process your personal data and to access it; to correct inaccuracies; to delete personal data you provided or we obtained about you; to obtain a portable copy of data you provided to us; and to opt out of targeted advertising, the sale of personal data, and certain profiling.
To exercise these rights, contact us at info@praxprecision.com or write to us at 2210 CR 342, McKinney, TX 75070. We will verify your request before acting on it, and we may ask for information needed to confirm your identity and your relationship to us. We will respond within the time the law allows.
If we decline your request, you may appeal that decision by replying to our response or contacting us using the details above. If your appeal is denied, you may submit a complaint to the Texas Attorney General.
Note: businesses that meet the U.S. Small Business Administration’s definition of a small business are exempt from most of the Act’s requirements. We offer the rights described above as a matter of practice, and confirm that we do not sell sensitive personal data.
Children
Our site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Links to other sites
Our site links to third-party sites and platforms, including our booking system, our social media pages, and suppliers. We are not responsible for the privacy practices of those sites. Review their policies before providing information.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last revised. Material changes will be posted here, and continued use of the site after a change means you accept the updated policy.
Contact us
The Praxeology Company LLC d/b/a PRAX Precision
2210 CR 342, McKinney, TX 75070
info@praxprecision.com